As a Front Office, you will be the face of our property, delivering exceptional service to all guests from arrival to departure. Your primary role is to ensure a memorable, personalized, and seamless guest experience, while professionally handling inquiries, feedback, and special requests.

Job Description:

• Greet and welcome guests upon arrival with warmth and professionalism.
• Assist with check-in and check-out procedures, ensuring a smooth and pleasant experience.
• Handle guest inquiries, concerns, and complaints promptly and effectively.
• Maintain up-to-date knowledge of hotel facilities, services, and local attractions to provide accurate information and recommendations.
• Coordinate with other departments (housekeeping, front office, maintenance, etc.) to fulfill guest requests efficiently.
• Build strong relationships with guests to anticipate needs and ensure high levels of satisfaction.
• Monitor guest feedback and relay suggestions for service improvement.
• Support the front office team with administrative tasks and other duties as needed.

Qualifications

• Proven experience in guest services, front office, or customer-facing hospitality roles.
• Excellent communication skills in English; other languages are a plus.
• Strong interpersonal skills with a warm, engaging, and solution-oriented attitude.
• Ability to work flexible hours, including weekends and holidays.
• Familiarity with hotel management systems (PMS) is an advantage.
• Professional appearance and a genuine passion for hospitality.
• Strong problem-solving skills and attention to detail.

Job Type: Full-time

Work Location: In person

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As a Sales Manager at The Capital Hotel & Resort Bali, you will be responsible for developing and executing sales strategies to drive occupancy, revenue, and client relationships across our managed villa and hospitality properties. You will play a key role in identifying new business opportunities, managing B2B relationships, and ensuring strong performance aligned with company goals.

Key Responsibilities

Sales Strategy & Market Development

• Develop and implement strategic sales plans to achieve monthly and annual targets.
• Identify new market opportunities and partnership prospects in domestic and international segments.
• Actively seek out and manage B2B, travel agent, OTA, and direct client relationships.
• Lead negotiations and close deals with prospective clients, agencies, and partners.
• Implement sales action plans based on the hotel’s marketing and business development strategies.

Client Relationship Management

• Supervise and coordinate E-Commerce performance, including OTA channels, hotel website, and online distribution platforms.
• Represent The Capital Hotel & Resort Bali in sales calls, site inspections, networking events, exhibitions, and industry functions.

Performance & Revenue Monitoring

• Collaborate with the revenue team to optimize pricing strategies, forecasting, and demand optimization.
• Track and analyze sales data to identify areas for improvement
• Monitor sales reports, performance reviews on KPI’s, and provide forecasts to management.

Team Coordination & Support

• Work closely with e-commerce, reservations, and operations to ensure alignment of sales efforts.
• Oversee the Reservations team to ensure efficient handling of bookings, inquiries, and confirmations.
• Assist in training and mentoring staff if needed.

Requirements:

• Minimum 3 years of experience in a sales role within the hospitality industry (hotel, resort, or villa).
• Proven experience handling B2B travel trade, OTA, and VHP System.
• Strong understanding of Sales, E-Commerce, online distribution channels, and reservation operations.
• Results-driven mindset with strong analytical, negotiation, and communication skills.
• Ability to lead, coordinate, and motivate team.
• Fluent in English; proficiency in other languages is a plus.

Job Type: Full-time

Education:

• D1-D4 (Preferred)

Experience:

• Sales Marketing: 1 year (Preferred)

Language:

• English (Preferred)

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FINNS Bali is seeking a Strategic Data Scientist, Analytics & Performance Optimization Head to drive measurable improvements in revenue generation, cost efficiency, and operational excellence across our hospitality operations. You’ll own the analytics function, uncover hidden opportunities in our data, and work directly with leadership to implement changes that impact the bottom line. You will also transform raw data into profit. Your success will be measured by the tangible business improvements you drive: revenue lifted, costs reduced, and operations streamlined.

Summary:

FINNS World’s Best Beach Club is not just a beach club; it’s a destination where dreams come alive We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.

Responsibilities

1.Revenue Optimization

• Analyze pricing strategies, demand patterns, and customer behavior to identify revenue uplift opportunities
• Build dynamic pricing models and yield management frameworks to maximize RevPAG/revenue per available guest
• Identify underperforming revenue streams and recommend strategic interventions
• Quantify the impact of promotional activities, packages, and marketing initiatives

2.Cost & Margin Management

• Conduct deep-dive cost analysis across labor, COGS, utilities, and overhead to identify efficiency gains
• Build financial models that scenario-test cost reduction initiatives before implementation
• Establish benchmark metrics and alert systems for margin compression
• Partner with procurement and operations to optimize inventory levels and reduce waste

3.Operational Excellence

• Design and maintain KPI dashboards that give real-time visibility into operational health
• Identify bottlenecks in guest flow, service delivery, and resource allocation
• Model staffing optimization scenarios to balance service quality with labor efficiency
• Create predictive models for demand forecasting to improve planning accuracy

4.Analytics Infrastructure & Insights

• Own the NetSuite Suite Analytics environment: build robust reporting architecture that scales
• Develop SQL-based data pipelines to automate analysis and eliminate manual reporting
• Establish data governance standards and drive improvement in data quality across teams
• Translate complex analytical findings into clear, actionable recommendations with quantified business impact

5.Strategic Partnership

• Present monthly performance reviews to leadership with specific recommendations and ROI projections
• Challenge and course-correct when operational teams are working with poor data or flawed assumptions
• Act as the analytical backbone for strategic initiatives, M&A evaluation, and expansion planning

Qualifications

• 5+ years of progressive experience in Business Intelligence, FP&A, or Operational Analytics with demonstrated impact on business performance
• Hospitality industry experience required, such as Beach Clubs, Hotels, Multi-unit F&B Groups, or similar high-volume, margin-sensitive operations
• Expertise in NetSuite Suite Analytics. Proven ability to architect reporting solutions, not just run reports
• Proficient in Advanced SQL. Can write complex queries for analysis, automation, and data quality validation
• Expert-level skills in scenario modeling, sensitivity analysis, and P&L forecasting
• Must provide specific examples of analyses that led to measurable business improvements (revenue growth, cost savings, efficiency gains)
• Fluent in English, both written and spoken
• Experience with additional BI/analytics tools (Tableau, Power BI, etc ) (preferable)
• Experience in Python and R. (preferable)
• Background in revenue management or yield optimization (preferable)
• Exposure to ERP implementation or system integration projects (preferable)
• Consulting or multi-site operations experience (preferable)

Critical Success Factors

• Impact-obsessed: You measure your success in dollars saved and dollars earned, not reports delivered
• Intellectually aggressive: You actively hunt for problems to solve and opportunities to capture
• Anti-bureaucratic: You eliminate manual processes and build scalable solutions that work while you sleep
• Constructively confrontational: Comfortable pushing back on executives, Product Managers, and operational leaders when data tells a different story
• Commercially minded: You understand unit economics, contribution margins, and what actually drives profitability in hospitality

Job Type: Full-time

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